Language I/O

• Latest updates

  • Help Center

    • Help Center updates

• Before you begin

  • Best practices

    • Language I/O (LIO) Pre-Pilot Checklist
    • Writing content with machine translation in mind
    • Storing image files for automated link rewriting

• Authentication & account setup

  • OAuth setup

    • Setting up OAuth in Salesforce
    • Setting up OAuth in Zendesk

• Language I/O tools

  • LIO Dashboard

    • Using the LIO Dashboard (Domo)
    • Using the LIO Dashboard (Zoho)

  • LIO Chrome Extension

    • Installing the LIO Chrome extension
    • Using the LIO Chrome Extension
    • Deactivating or removing the LIO Chrome extension

  • LIO Machine Translation Test Portal

    • Using the Machine Translation Portal
    • Submitting projects for Machine Translation

  • Language I/O Translation Quality

    • Machine Translation Language Support
    • Translation Quality FAQ

• Salesforce Support

  • Salesforce General

    • Supported LIO languages in Salesforce

  • Salesforce Case

    • Language I/O: Translation Made Simple in Salesforce
    • Language I/O: A Complete Support Translation Solution within Salesforce
    • Salesforce Case translation user guide (Lightning)
    • Setting up LIO Case in Salesforce (admin guide)
    • Translating Templates in Salesforce
    • Selecting the language of a customer to translate an outbound case
    • How to Create Language I/ O (LIO) Salesforce (SF) Case Translation / Metadata Reports

  • Salesforce Chat

    • ★ Salesforce Chat translation user guide
    • Determining the language of a customer in SF Chat
    • Enabling the LIO Chat Demo Kit in Salesforce Lightning (SF Sales Engineers Guide)
    • Setting up LIO Chat in Salesforce (admin guide)
    • Setting up the translation language for an agent
    • How to Create Language I/ O (LIO) Salesforce (SF) Chat Translation Reports

  • Salesforce ChatBot

    • Creating a multi-lingual ChatBot

  • Salesforce Article

    • Installing LIO Article translation in Salesforce: Prerequisites
    • Setting up LIO Article in Salesforce Lightning or Classic (admin guide)
    • Setting up Article Type Extraction
    • Using Article Type Extraction
    • Salesforce Article translation user guide (Absaroka)
    • Salesforce Article translation admin guide (pre-Absaroka)
    • Salesforce Article translation user guide (pre-Absaroka)
    • Installing LIO Article (Early Release 1.18)

  • Salesforce Social Messaging

    • Storing the end user language in a related field with LIO Messaging
    • Setting up LIO Social Messaging in Salesforce (admin guide)
    • Salesforce (SF) Social Messaging Translation User Guide

  • Salesforce Troubleshooting

    • Salesforce Case - Appending the original text in disclaimers/autoresponder
    • Salesforce Case - Unable to translate draft email
    • Salesforce Case - Draft translation successful but does not display
    • Salesforce Case - Callout cannot access the endpoint
    • Salesforce Chat - Problem displaying the customer rating flag
    • Salesforce Chatbot - My ChatBot is not working
    • Salesforce Article - My translation is missing locales

  • Latest Salesforce Release Notes

    • Release Notes - LIO for Salesforce Messaging version 1.6.01
    • Release Notes - LIO for Salesforce Case version 2.25
    • Release Notes - LIO for Salesforce Chat version 2.39.1
    • Release Notes - LIO for Salesforce Article version 1.17.1

  • Older Salesforce Release Notes

    • Release Notes - LIO for Salesforce Case version 2.24
    • Release Notes - LIO for Salesforce Case version 2.22
    • Release Notes - LIO for Salesforce Chat version 2.36
    • Salesforce Winter 21 Release - Required Configuration Changes

• Zendesk Support

  • Zendesk Tickets

    • Installing LIO for Zendesk Chat & Tickets
    • Translating customer interactions in Zendesk Tickets
    • Responding to a ticket in the native Zendesk text box
    • Preventing an internal note from being sent in Zendesk Tickets

  • Zendesk Chat

    • Installation of Zendesk Chat
    • Zendesk (ZD) Chat Translation User Guide
    • Responding to a Chat in the Native ZD Text Box

  • Zendesk Guide

    • Translating articles with LIO for Zendesk Guide

  • Zendesk Release Notes

    • Release Notes - LIO for Zendesk Chat & Tickets v3.0 (Q1.2023)
    • Release Notes - LIO for Zendesk Q2.2022 (Early Access)
    • Release Notes - LIO for Zendesk Chat & Tickets Q1.2022

• Oracle Service Cloud Desktop / Browser User Interface (BUI) Support

  • Oracle Service Cloud Desktop / BUI General

    • Using Language I/O Help for Oracle Service Cloud
    • Using Language I/O Help for Oracle Service Cloud Desktop Application

  • Oracle Service Cloud Desktop / BUI Incident

    • ★ Language I/O Response: A Basic Walkthrough
    • Installation of Language I/O Incidents in the OSC BUI
    • Using the Language I/O Incident Extension for Oracle BUI
    • Installation of Language I/O Incidents (Response) in OSC Desktop

  • Oracle Service Cloud Desktop / BUI Chat

    • Installation of Language I/O Chat in the OSC BUI
    • Create a Language I/O Chat Transcript Report
    • Language I/O (LIO) Chat: Real-Time Translation of Oracle Service Cloud (OSC) Support Chats
    • Installation of Language I/O Chat in Oracle Service Cloud
    • Testing Language I/O (LIO) Oracle Service Cloud (OSC) Chat

  • Oracle Service Cloud Desktop / BUI Answer

    • Oracle Answer Browser User Interface (BUI) Translation Verification Instructions
    • Oracle Answer Browser User Interface (BUI) User Guide
    • Oracle Answer Browser User Interface (BUI) Installation & Configuration
    • Create a Language I/O Translation Word Count Report in OSC
    • Using the Language I/O Answer Translation Add-In for the OSC Agent Desktop
    • Installation of Language I/O Batch Help in Oracle Service Cloud
    • How to Notify Agents When a Human Translation Has Been Returned

  • Oracle Service Cloud Desktop / BUI Release Notes

    • Release Notes - LIO for Oracle Service Cloud versions 1.0-1.2

• ServiceNow Support

  • ServiceNow Account

    • Creating a ServiceNow account with Language I/O