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Profile-Level Retranslate, Docking & Undocking, No Flicker!

Medicine Bow Release

Version 1.0 / 2017 LinguistNow Response Incident Translation Tool for Oracle Service Cloud

Medicine Bow Release Overview

This release includes various visual improvements: text resizing, docking/un-docking, custom colors, and reduced flickering. It also adds the ability to enable/disable re-translation by profile, as requested by customers, and under-the-hood performance improvements.

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https://www.flickr.com/photos/djvass/15479599179/

Language I/O names its releases after famous Wyoming landmarks. Medicine Bow is part of the gorgeous Snowy Range, known for its alpine lakes and white quartzite boulders.

Profile-Level Re-Translation Permissions

To enable or disable re-translation for specific agent profiles, log in to Oracle Service Cloud with admin-level privileges. Then, navigate to Configuration -> Site Configuration -> Add-In Manager. Select the LN_Response.zip add-in and click on the Profile Access button in the navigation ribbon. Select the profile whose access you want to change. By default, all agents are allowed to request re-translations. To modify permissions for a profile, select it and enable the desired interfaces if necessary. Then set AgentCanRequestRetranslation to "yes" or "no".

If the TranslationType variable for the profile is set to "machine", re-translation will always be disabled to prevent repeat translations.

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Docking and Un-Docking

The add-in can now be un-docked to a separate window. This allows agents to view the add-in on a separate monitor, resize the add-in to utilize the full screen, or view the LinguistNow tab at the same time as another tab.

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Text Resizing and Color Customization

The agent can now increase or decrease the font size for better readability. They can also change the status-bar color for all types of status - customer messages, agent responses, automatic messages, and other messages. The colors can be set in the Add-In manager using the same steps described above for changing re-translation permissions. Here is a list of all valid color names.

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Updated Message Display

The underlying control displaying all messages in the add-in has been updated. All messages will display text and HTML the same as before, but reloads will now occur more quickly with less flickering.

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