Medicine Bow Release
Version 1.0 / 2017 LinguistNow Response Incident Translation Tool for Oracle Service Cloud
Medicine Bow Release Overview
This release includes various visual improvements: text resizing, docking/un-docking, custom colors, and reduced flickering. It also adds the ability to enable/disable re-translation by profile, as requested by customers, and under-the-hood performance improvements.
||Language I/O names its releases after famous Wyoming landmarks. Medicine Bow is part of the gorgeous Snowy Range, known for its alpine lakes and white quartzite boulders.|
Profile-Level Re-Translation Permissions
To enable or disable re-translation for specific agent profiles, log in to Oracle Service Cloud with admin-level privileges. Then, navigate to Configuration -> Site Configuration -> Add-In Manager. Select the LN_Response.zip add-in and click on the Profile Access button in the navigation ribbon. Select the profile whose access you want to change. By default, all agents are allowed to request re-translations. To modify permissions for a profile, select it and enable the desired interfaces if necessary. Then set AgentCanRequestRetranslation to "yes" or "no".
If the TranslationType variable for the profile is set to "machine", re-translation will always be disabled to prevent repeat translations.
Docking and Un-Docking
The add-in can now be un-docked to a separate window. This allows agents to view the add-in on a separate monitor, resize the add-in to utilize the full screen, or view the LinguistNow tab at the same time as another tab.
Text Resizing and Color Customization
The agent can now increase or decrease the font size for better readability. They can also change the status-bar color for all types of status - customer messages, agent responses, automatic messages, and other messages. The colors can be set in the Add-In manager using the same steps described above for changing re-translation permissions. Here is a list of all valid color names.
Updated Message Display
The underlying control displaying all messages in the add-in has been updated. All messages will display text and HTML the same as before, but reloads will now occur more quickly with less flickering.