Translating Templates in Salesforce

Any templates in use by your company can be translated and used to answer customer questions just as easily as any other text, as shown here.


  1. The support agent chooses an open case to respond to and translates it into their own language, as shown here.
  2.  The agent begins replying to the ticket using any templates she usually would.
  3. The agent can then answer the question while pulling in any relevant links and articles in the customer's language. 
  4. As before, the agent saves this email and then translates it back to the ticket's language using the Language I/O Translate button.
  5. The agent sends this email and the customer receives an answer in their native language. 


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