Installation of Language I/O Response in Zendesk

Installation of Application

  1. Begin by installing the product from the marketplace or getting the latest build zip from Language I/O.
  2. To install from zip go to Settings -> Apps -> Manager -> Upload private app

  3. Name the app Language I/O and find the zip from your computer, then upload.

  4. Add optional fields used for Language I/O Status, Machine count, and Human count. Status is a text field, and the other 2 are numeric. These fields may be added in Settings -> Manage -> Ticket Fields. Then take the "Field Id" for each added field for use in the settings in the next step. Permissions for each field should be "Agent only".


  5. Find the settings for the product under Settings -> Apps -> Manage -> Currently Installed -> Language I/O -> Change settings:



  6. Field settings:
    1. Language I/O Url, Client Id, and Authtoken should be given by Language I/O.
    2. Retranslation and Agent translation machine/human setting, decides if retranslation and the agent's response are translated via "machine" or "human" translation.
    3. Three Ticket id fields.  These fields take the id's of the ticket fields created in the last step. If not filled out, the product will not attempt to update anything.

Authorization of OAuth2 Client

  1. A username and password for our web portal should be provided by your Language I/O Representative.
  2. Log into your Zendesk Support account.
  3. Navigate to where you will sign into our web portal to authorize our OAuth2 client. Use the credentials provided by your Language I/O representative.
  4. You will be redirected to Zendesk to authorize the OAuth2 client. The page should look exactly like the image below. Click "Allow"Response_OAuth_Confirmation.PNG
  5. You will be redirected back to our web portal to see the confirmation message below.LIO_Successful_OAuth_Flow.PNG

Final Notes:

The app is now successfully installed! If you haven't already, please contact your Language I/O Representative, so they can configure your account based on your language preferences and the features you desire. 


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