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Installation of Language I/O Response in Zendesk

1. Begin by installing the product from the marketplace or getting the latest build zip from Language I/O.

2. To install from zip go to Settings -> Apps -> Manager -> Upload private appScreen_Shot_2018-06-21_at_11.27.05_AM.png

Name the app Language I/O and find the zip from your computer, then upload.Screen_Shot_2018-06-21_at_11.31.24_AM.png

 

3. Add optional fields used for Language I/O Status, Machine count, and Human count. Status is a text field, and the other 2 are numeric. 

 

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These fields may be added in Settings -> Manage -> Ticket Fields. Then take the "Field Id" for each added field for use in the settings in the next step. Permissions for each field should be "Agent only".

 

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4. Find the settings for the product under Settings -> Apps -> Manage -> Currently Installed -> Language I/O -> Change settings:

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Field settings:

a) Language I/O Url, Client Id, and Authtoken should be given by Language I/O.

b) Retranslation and Agent translation machine/human setting, decides if retranslation and the agent's response are translated via "machine" or "human" translation.

c) 3 Ticket id fields.  These fields take the id's of the ticket fields created in the last step. If not filled out, the product will not attempt to update anything.

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