Follow

Release Notes - LIO for Salesforce Case version 2.24

Details of the Salesforce (SF) Case 2.24 Release Features

 

High Word Count

High Word Count is a feature that allows users to set a translation word count threshold for outbound e-mails.

This configurable feature informs an agent when a preset word limit is exceeded.

High Word Count limit is set by the System Administrator via two public settings (shown below):

  • Word Count Alert Threshold:
    • This setting allows the user to enter the upper threshold of the words to be translated via e-mail.
    • This has to be a positive numeric value.
  • Enforce Word Count Alert Threshold:
    • This setting allows the user to enforce the word threshold.
    • If it is unchecked, the threshold is ignored.

High_Word_count_settings.png

 

How It Works

Agent writes an outbound email to the customer and clicks on Translate in the Language I/O E-mail Draft widget (shown below).

LIO_email_draft.png

If the word count of the email exceeds the word count threshold, a warning message appears on the screen (shown below).

High_Word_count_alert.png

The Agent can:

  • click Cancel (shown above).
    • The Agent can then go back and edit the email content to reduce the words.
  • click Confirm (shown above).
    • The email translation proceeds.

Case User Interface (UI) Design Updates 

Updates Include:

Action buttons are always visible (shown below).

Note:

  • Previously, the user had to hover over the text for the action buttons to be visible.

Action_buttons_always_visable.png

Action buttons are now at the top of the thread (shown below).

Note:

  • Previously, the buttons were at the bottom, which made it hard to reach the translate button when the message was long.

Action_buttons_at_the_top.png

Status messages were moved to the top of the thread which allows for the full status message to show (shown below).

Notes:

  • Previously, the user had to hover over the icon to display the full text.
  • Only visible when clicking on the source item. 

Status_Messages_moved_to_the_top.png

Partial translation window expands downward to accommodate long messages (shown below).

Notes:

  • Previously, the window only showed about 1-3 lines of text.
  • User no longer has to scroll to highlight text in longer messages.

Partial_Translation.png

 

0 Comments

Please sign in to leave a comment.
Powered by Zendesk