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Oracle Answer Browser User Interface (BUI) Translation Verification Instructions

Notes:

  • The steps below are standard views within the Oracle Service Cloud.
  • If your view differs, contact your administrator.
Step Action
1

Open the Oracle Service Cloud Web App and navigate to Analytics.

OSC_Web_app.png

2

Select Reports Explore then click on Public Reports.

3

Follow the path below:

Service folder > Views - Service folder > Editor Reports - Service folder

4

Open the Answer Search report.

Note:

  • Use ID: 8004 if using Search.

Report.png

5

Within the report, search for the Answer to be verified and double-click on the result to open the Answer.

Answer_to_be_verified.png

6

Click on the Relationships tab.

  • Here the answers that were pushed through are paired with the selected Languages for translation.
  • They can be verified here, under Sibling answers (shown below).

sibling_answers.png

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