Installation of Zendesk Translation Chat & Tickets Application
Begin by installing the product from the Zendesk Marketplace or getting the latest build zip from Language I/O.
then click Install.
After clicking Install, on the Settings page, click on Ticket Fields (shown below).
Enter the required info indicated by an * in Application Settings as well as the token info.
IDs must be created for these fields if being utilized. Proceed to Step 7 for ID creation instructions.
Check box settings determine some of the application's behavior (options shown below):
To create the Ticket Fields and obtain the IDs:
2. Click on Add field (shown below):
3. Follow the prompts in the Create Tickets field menu (shown below) to create the Ticket Fields and obtain the IDs:
4. Click save (shown below bottom right):
Created Ticket Field/ID samples (shown below):
Once the Ticket Fields have been created and the IDs obtained proceed to Step 8.
Enter IDs and complete installation:
5. Click on Update.
The Application has now been successfully installed.