Installation of Zendesk Translation Chat & Tickets Application |
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1 |
Begin by installing the product from the Zendesk Marketplace or getting the latest build zip from Language I/O. |
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2 |
To install go to: https://www.zendesk.com/marketplace/apps/support/780142/language-io-chat--tickets-translation/ then click Install. |
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3 |
After clicking Install, on the Settings page, click on Ticket Fields (shown below). |
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4 |
Enter the required info indicated by an * in Application Settings as well as the token info.
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5 |
IDs must be created for these fields if being utilized. Proceed to Step 7 for ID creation instructions.
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6 |
Check box settings determine some of the application's behavior (options shown below):
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7 |
To create the Ticket Fields and obtain the IDs:
Notes:
2. Click on Add field (shown below):
3. Follow the prompts in the Create Tickets field menu (shown below) to create the Ticket Fields and obtain the IDs: Notes:
4. Click save (shown below bottom right): Created Ticket Field/ID samples (shown below): Once the Ticket Fields have been created and the IDs obtained proceed to Step 8. |
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8 |
Enter IDs and complete installation:
5. Click on Update. |
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9 |
The Application has now been successfully installed. |
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