Rule-Based ChatBot

Overview	Section One
Multi-Lingual ChatBot Creation	Section Two
Customer Experience	Section Three

 Section One – Overview

• Language I/O (LIO) uses automated translation tools to provide a multi-lingual Einstein Bot without the need to create multiple ChatBots.
• LIO conversational translation technology:
  • takes away the complexity and effort of creating multiple ChatBots.
  • allows companies to maintain one source language ChatBot that supports their multilingual customer base.
• There are two options to have the Rule-Based ChatBot Menu Labels (menu label examples circled in red below) translated to the customer’s desired language(s).
  • Option 1 - Pre-translate menus into multiple languages.
  • Option 2 - Menu labels translated in real-time.
    • This is the best option if flexibility in updating the menu structure regularly is desired.

Example below shows:

• • • • LIO ChatBot as the English one source language ChatBot with LIO ChatBot Chinese & LIO Chatbot Spanish as the translated definitions.

Section Two – Multi-Lingual ChatBot Creation

Step	Action
1	Navigate to the Service Cloud Einstein via the following path: Setup > Feature Settings > Service > Service Cloud Einstein
2	Export ChatBot definition to LIO. (LIO Chatbot shown below) Note: Use .BOT format
3	LIO creates a translation project and uses human linguists to translate the ChatBot menu labels to the requested languages.
4	LIO then imports the translated ChatBot definition(s) back to the Service Cloud Einstein. (LIO ChatBot Chinese & LIO Chatbot Spanish shown below)

Section Three – Customer Experience

Step	Action
1	Language is detected using either the: language typed in the Subject field browser language setting an Apex Invocable method
2	ChatBot menu labels are displayed in the detected language. (shown below).