Responding to a Chat in the Native ZD Text Box

Responding to a Chat in the Native ZD Text Box

with Translation Toggle ON

Step

Action

1

Agent creates a response either by manually typing or using a macro in the Native ZD text box.

 2

Response is automatically synced to the Language I/O (LIO) plugin text box (shown below on the left).

3

If	then
the response does not need translated	hit Enter on the keyboard or click in the Native ZD text box.
the response needs translated	go to Step 4.

4

In the LIO plugin text box with Translation On (shown below)

Note:

•  must be toggled ON.

There are 2 Options:

• Option 1:
  • Click on the Translate button located in the LIO Plugin text box.
• Option 2:  
  • Click on the LIO Plugin text box (shown above) and hit Enter on the keyboard.

5

Response is translated and sent to the customer.

Both the Native ZD text box and the LIO plugin text box are cleared of the response.