Responding to a Chat in the Native ZD Text Box
with Translation Toggle ON
Agent creates a response either by manually typing or using a macro in the Native ZD text box.
Response is automatically synced to the Language I/O (LIO) plugin text box (shown below on the left).
In the LIO plugin text box with Translation On (shown below)
There are 2 Options:
Response is translated and sent to the customer.
Both the Native ZD text box and the LIO plugin text box are cleared of the response.