Responding to a Chat in the Native ZD Text Box with Translation Toggle ON |
Step | Action | ||||||
1 |
Agent creates a response either by manually typing or using a macro in the Native ZD text box. |
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2 |
Response is automatically synced to the Language I/O (LIO) plugin text box (shown below on the left). |
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3 |
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4 |
In the LIO plugin text box with Translation On (shown below) Note:
There are 2 Options:
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5 |
Response is translated and sent to the customer. Both the Native ZD text box and the LIO plugin text box are cleared of the response. |
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