|Responding to a Ticket in the Native ZD Text Box|
Agent creates a response either by manually typing or using a macro in the Native ZD text box.
Response is automatically synced to the Language I/O (LIO) plugin text box (shown below on the left).
The response is translated and the translation is populated in the Native ZD text box and the LIO plugin text box.
The translated response appears in the Native ZD text box, where the Agent can review and edit.
When review and editing are complete then the Agent clicks .
The translated response is sent to the customer and both the Native ZD text box and the LIO plugin text box are cleared of the response..