Zendesk (ZD) Guide (Article) User Guide

ZD Guide (Article) User Guide

Step	Action
1	Start in the Zendesk Help Center.
2	Navigate to the Guide Admin.
3	Select the brand that contains the article to be translated (upper left dropdown).
4	Select newly created article(s) or article(s) that have been modified then Submit for Review.
5	A  popup screen comes up (shown below).
6	On the popup screen, there is the ability to flag any translations that show as outdated. Once selected click Close. Notes: Flagging translations is not necessary but makes the article search process faster.
7	Go to the Article Search and Select Page for Language I/O.
8	On the Article Search and Select Page, select a brand:
9	When Language I/O Help is selected, that populates some of the subsequent fields. (Language, Labels and Categories shown below):
10	Select a Category (Help Tips shown below):
11	When Help Tips is selected it auto populates the Sections (Turnaround Time Optimization shown below).
12	Now select Language I/O Response as the Brand. Notes: Language or Source Language defaults to the default language that has been set up in the Zendesk instance. Typically this won’t need to be adjusted.
13	Searches can be done on the Published Article Search Tab (go to Step 15 if articles haven’t been published) by the following: Created date Updated date If was toggled on, this can be used (shown below): Skip to Step 16
14	On the Published Article Search Tab when checking, it provides quick and easy access to outdated translations. Skip to Step 16
15	Searches can also be done on the All Articles Search Tab by the following: Language Labels Category: Section: Sort by: Sort order:                                        Note: To see the most recently updated articles: Brand: Language I/O Response Sort by: Updated Sort Order: Descending Skip to Step 16
16	After selecting the article(s), click Submit for Translation and a pop-up window comes up (shown below).
17	Enter the following: Project Name Check Publish if auto publish after translation is desired Don’t check Publish if a review of translation is desired Choose Target Locales to which the article is translated (select all is an option) Click Submit (Filled out pop-up shown below)
18	After submitting, are directed to the Projects Listing page (shown below). Notes: Status shows as Awaiting Approval: Quote is generated and sent to Project Manager. Once approved, is forwarded to a Linguist to be translated.
19	By clicking on the view hyperlink, the content of the Project can be seen: Articles included in the Project Source Language Target languages selected for the articles to be translated to.
20	Once approved and translated, go to List of Projects (shown below).
21	Status is updated to Translation Completed & Pushed (shown below).
22	The articles are now in Zendesk and in a Work in Progress status since a review was wanted before publishing (shown below). Translated Articles: Work in Progress:
23	Once a review of the translated article is complete, it can be published (shown below).