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Zendesk (ZD) Guide (Article) User Guide

ZD Guide (Article) User Guide

Step Action
1

Start in the Zendesk Help Center.

Zendesk_Help_Center.png

 2

Navigate to the Guide Admin.

Guide_Admin.png

3

Select the brand that contains the article to be translated (upper left dropdown).

Select_the_Brand.png

4

Select newly created article(s) or article(s) that have been modified then Submit for Review.

Submit_article_for_review.png

5

A flag_translation_label.png popup screen comes up (shown below).

flag_translation.png

6

On the flag_translation_label.png popup screen, there is the ability to flag any translations that show as outdated. Once selected click Close.

Notes:

  • Flagging translations is not necessary but makes the article search process faster.

flag_translation_toggled_on.png

7

Go to the Article Search and Select Page for Language I/O.

Article_Search_and_Select_Page_for_LIO.png

8

On the Article Search and Select Page, select a brand:

Article_Search_and_Select_Page_for_LIO...select_brand.png

9

When Language I/O Help is selected, that populates some of the subsequent fields. (Language, Labels and Categories shown below):

Article_Search_and_Select_Page_for_LIO...autopop_categories.png

10

Select a Category (Help Tips shown below):

Article_Search_and_Select_Page_for_LIO...select_a_category.png

11

When Help Tips is selected it auto populates the Sections (Turnaround Time Optimization shown below).

Article_Search_and_Select_Page_for_LIO...Turnaround_Time_Optimization.png

12

Now select Language I/O Response as the Brand.

Notes:

  • Language or Source Language defaults to the default language that has been set up in the Zendesk instance.
  • Typically this won’t need to be adjusted.

Article_Search_and_Select_Page_for_LIO...select_brand_LIO_Response...Language_default.png

13

Searches can be done on the Published Article Search Tab (go to Step 15 if articles haven’t been published) by the following:

  • Created date
  • Updated date
  • If flag_translation_label.png was toggled on, this can be used (shown below):

Article_Search_and_Select_Page_for_LIO...published_articles.png

Skip to Step 16

14

On the Published Article Search Tab when checkingArticles_with_outdated_translations.png, it provides quick and easy access to outdated translations.

Filtered_results_.png

Skip to Step 16

15

Searches can also be done on the All Articles Search Tab by the following:

  • Language
  • Labels
  • Category:

All_article_search_2-Category.png

  • Section:

All_article_search_2-Section.png

  • Sort by:

All_article_search_2-Sort_by.png

  • Sort order:

All_article_search_2-Sort_order.png

                                       All_article_search.png

Note:

  • To see the most recently updated articles:
    • Brand: Language I/O Response
    • Sort by: Updated
    • Sort Order: Descending

All_article_search_2-most_recently_updated.png

Skip to Step 16

16

After selecting the article(s), click Submit for Translation and a pop-up window comes up (shown below).

submit_for_translation.png

17

Enter the following:

  • Project Name
  • Check Publish if auto publish after translation is desired
  • Don’t check Publish if a review of translation is desired
  • Choose Target Locales to which the article is translated (select all is an option)
  • Click Submit (Filled out pop-up shown below)

pop-up_window_filled_out.png

 18

After submitting, are directed to the Projects Listing page (shown below).

Notes:

  • Status shows as Awaiting Approval:
    • Quote is generated and sent to Project Manager.
    • Once approved, is forwarded to a Linguist to be translated.

Project_listing_page.png

 19

By clicking on the view hyperlink, the content of the Project can be seen:

  • Articles included in the Project
  • Source Language
  • Target languages selected for the articles to be translated to.

List_of_Projects.png

 20

Once approved and translated, go to List of Projects (shown below).

List_of_Projects.png

 21

Status is updated to Translation Completed & Pushed (shown below).

Translation_completed_and_pushed.png

 22

The articles are now in Zendesk and in a Work in Progress status since a review was wanted before publishing (shown below).

Translated Articles:

publish_translated_articles.png

Work in Progress:

work_in_progress.png

23

Once a review of the translated article is complete, it can be published (shown below).

publish_translated_articles.png

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