Follow How to Create Language I/ O (LIO) Salesforce (SF) Chat Translation Reports May 16, 2022 15:04 Language I/O Language I/O Salesforce Support Salesforce Chat Creating LIO SF Chat Translation Reports Creating an LIO SF Lightning Chat Report Type Creating a Report from an Existing LIO SF Lightning Chat Report Type Creating an LIO SF Lightning Chat Report Type Step Action 1 In Setup, use the following path go to Report Types: Setup Home > Feature Settings > Analytics > Reports & Dashboards > Report Types 2 Click on New Custom Report Type. 3 Fill In / Select the following: Primary Object Chat Transcripts Report Type Label Language I/O Lightning Chat Translation Report Description Example: Used to generate a report containing Language I/O Lightning Chat translations and meta data. Store in Category Customer Support Reports Deployment Status Deployed Report Type Setup - Filled out EXAMPLE 4 Click in the bottom right corner. 5 Click on the box below the Primary Object to create a relationship. 6 From the drop-down list select Language I/O Transcripts. 7 Click on in the bottom right corner. Creating a Report from an Existing LIO SF Lightning Chat Report Type Step Action 1 Go into Reports via the following path: Reports > New Report > Customer Support Reports > Language I/O Lightning Chat Translation Report Click . 2 Add the following columns from the Language I/O Transcripts area: Locale (visitor locale) Transcript (full translated transcript text) Word Count 3 Under Filters apply the correct date filters. 4 Click in the upper right. 5 The report looks similar to the Sample below: 0 Comments Please sign in to leave a comment.