How to Create Language I/ O (LIO) Salesforce (SF) Chat Translation Reports

Creating LIO SF Chat Translation Reports

• Creating an LIO SF Lightning Chat Report Type
• Creating a Report from an Existing LIO SF Lightning Chat Report Type

Creating an LIO SF Lightning Chat Report Type

Step

Action

1

In Setup, use the following path go to Report Types:

Setup Home > Feature Settings > Analytics > Reports & Dashboards >

Report Types

2

Click on New Custom Report Type.

3

Fill In / Select the following:
Primary Object	Chat Transcripts
Report Type Label	Language I/O Lightning Chat Translation Report
Description	Example: Used to generate a report containing Language I/O Lightning Chat translations and meta data.
Store in Category	Customer Support Reports
Deployment Status	Deployed
Report Type Setup - Filled out EXAMPLE

4

Click in the bottom right corner.

5

Click on the box below the Primary Object to create a relationship.

6

From the drop-down list select Language I/O Transcripts.

7

Click on in the bottom right corner.

Creating a Report from an Existing LIO SF Lightning Chat Report Type

Step	Action
1	Go into Reports via the following path: Reports > New Report > Customer Support Reports > Language I/O Lightning Chat Translation Report  Click .
2	Add the following columns from the Language I/O Transcripts area: Locale (visitor locale) Transcript (full translated transcript text) Word Count
3	Under Filters apply the correct date filters.
4	Click in the upper right.
5	The report looks similar to the Sample below: