How to Create Language I/ O (LIO) Salesforce (SF) Case Translation / Metadata Reports

Creating LIO SF Case Translation/Metadata Reports

• Creating an LIO SF Case Translations Report Type
• Creating an LIO SF Case Metadata Report Type
• Running a Report from an Existing LIO SF Case Translations Report Type
• Running a Report from an Existing LIO SF Case Metadata Report Type

Creating an LIO SF Case Translations Report Type

Step

Action

1

In Setup, use the following path go to Report Types:

Setup Home > Feature Settings > Analytics > Reports & Dashboards >

Report Types

2

 Click on New Custom Report Type.

3

Fill In / Select the following:
Primary Object	LinguistNow Translations
Report Type Label	Language I/O Case Translations
Description	Example: Used to generate a report containing actual LIO translated content.
Store in Category	Customer Support Reports
Deployment Status	Deployed
Report Type Setup - Filled out EXAMPLE

4

Click in the bottom right corner.

5

 On the next screen, click in the bottom right corner.

Creating an LIO SF Case Metadata Report Type

Step

Action

1

In Setup, use the following path go to Report Types:

Setup Home > Feature Settings > Analytics > Reports & Dashboards >

Report Types

2

 Click on New Custom Report Type.

3

Fill In / Select the following:
Primary Object	LinguistNowThreads
Report Type Label	Language I/O Case Metadata
Description	Example: Used to generate a report containing metadata related to translation requests including status, translation type (machine translation vs. human translation) and word count.
Store in Category	Customer Support Reports
Deployment Status	Deployed
Report Type Setup - Filled out EXAMPLE

4

 Click in the bottom right corner.

5

On the next page, click in the bottom right corner.

Running a Report from an Existing LIO SF Case Translations Report Type

Step	Action
1	Go into Reports via the following path: Reports > New Report > Customer Support Reports > Language IO Case Translations  Click .
2	Add Desired Columns and Groups from Outline. Note: These columns MUST include CaseId, and TranslationText at a minimum.
3	Under Filters apply the correct date filters.
4	Click in the upper right.
5	The report looks similar to the Sample below:

Running a Report from an Existing LIO SF Case Metadata Report Type

Step	Action
1	Go into Reports via the following path: Reports > New Report > Customer Support Reports > Language IO Case Metadata Click .
2	Add Desired Columns and Groups from Outline such as: CaseId Created By IsMachine Indicates whether it was a machine translation or human translation. Created Date Status Message Word Count
3	Under Filters apply the correct date filters.
4	Click in the upper right.
5	The report looks similar to the Sample below: