Language I/O (LIO) Troubleshooting - Salesforce (SF) - Case - Callout couldn't access the Endpoint

Issue

Agent receives the error message shown below:

Example Scenario

Agent attempts to translate an incoming customer text, but receive the following error message:

Solution

Step	Action
1	Contact LIO Support ([e-mail]) and request for API credentials.
2	Within Salesforce navigate to Setup > Named Credentials.  Take note of the newly created Named Credential ‘Label’ name
3	Create a new Named Credentials with the correct API credentials (those provided by LIO Support). Note:  Take note of the newly created Named Credential Label name as this is used in Step 6.
4	Navigate to setup > customer settings.
5	Click on Manage next to the LIO Response Public settings.
6	Click on Edit.
7	Populate the Named Credential field with the Label name of the newly created Named Credential in Step 2.