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Salesforce Case - Unable to translate draft email

Issue

Agent is unable to translate a draft email.

 

Example Scenario

Agent receives the following when attempting to translate an email draft: 

Draft_Email.jpg

Note:

  • The Enable email draft feature in Support settings is disabled.

 

Solution
Step Action
1

Navigate to Setup.  

2

Within quick find box search for Support settings.

3

Click on Edit

4

Enable case feed action. 

5 Save and refresh the browser.
6 Enable email draft option.

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