Follow

Language I/O (LIO) Troubleshooting - Salesforce (SF) - Case (Email) - Append the Original Text in Disclaimers/Autoresponder

Issue

Original Text in Disclaimers/Autoresponder needs appended.

 

Example Scenario

Disclaimer/Autoresponder info has been changed and needs updated.

Note:

  • This is for Case only (not supported in Chat).

 

Solution
Step Action
1

Navigate to Custom settings.

2

Click on Manage next to Language IO Response then Edit.

3

Enable Append Source. 

4

Make the appropriate changes.

5 Save.

0 Comments

Please sign in to leave a comment.
Powered by Zendesk